How to File a Complaint

If you want to file a complaint with the Jackson County Sheriff's Office, you may do one of the following:

• Call the Sheriff's Office at 541-774-6818.  Tell the receptionist you wish to file a complaint.
• Complete an online complaint form, which may be accessed by clicking here.
• Request a complaint form be mailed to you and return to our office at 787 W 8th Street, Medford OR, 97501. 
• File a complaint in person at the front counter of the Sheriff's Office, downstairs at 787 W 8th Street, Medford OR.

In order for us to conduct a complete and fair investigation, we need as much information as possible.  Information that is helpful is as follows:

• The date, time and location of the event or incident.
• Employee's name and/or description, if applicable. 
• Name, address and phone numbers of any witnesses.
• A description of what happened to cause your complaint.

How Complaints are Investigated

After we receive your complaint, a supervisor will contact you to discuss the complaint.

After that discussion, you may feel your complaint has been satisfied.  In that case we will consider the incident to have been resolved.  If however you are not satisfied, or if the supervisor feels the incident needs further investigation, the Supervisor will conduct a preliminary investigation that may include interviews with any witnesses and/or the involved employee.

The supervisor will forward the results of the preliminary investigation to the Undersheriff and the Sheriff to determine if additional investigation is needed.

We strive to complete all complaint investigations within 30 days of receipt.  That time may be extended due to circumstances that prevent the completion of the investigation.  You will be advised if extensions are required. 

Note:  Complaints regarding whether a traffic citation should have been issued or an arrest made are not handled through this process.  Complaints of that type are handled in the courts.